Frequently Asked Questions
Commitment to Privacy
Collection of Personal Information
SuperBody Clinics will not collect or monitor any personal information about an individual without their consent. The only personal information collected is what is provided voluntarily by a client or prospective client. SuperBody Clinics only collects personal information necessary for us to carry out our functions and activities such as: to supply you with goods or services that you have requested; to process your order made through our Web site, or by telephone, fax and mail; to provide you with information you have requested from us; to provide you with information regarding an order you have placed with us; to provide you with information about new releases, special offers, pre-publication specials and new products and services offered by SuperBody Clinics and to improve your shopping experience.
The types of personal information that SuperBody Clinicscollects generally includes your name, telephone number, mailing address, delivery address, email address, account details, and credit card details.
Personal information is collected directly from clients or potential future clients when they personally complete and submit a client card and consent form to become a client of SuperBody Clinics. This can be done in person at one of our clinics or over the phone, when you send us correspondence (such as letters, faxes and emails), when you register on our Web site, subscribe to our newsletter, respond to a survey, when you submit queries and other forms on our Web site and when you request information on our products.
When a treatment or product is purchased personal information will be requested in order to provide the requested treatment or product, provide updated information, and advise of other SuperBody Clinics treatments and products, which may be of interest. You are not obligated to provide personal information however failure to do so may result in SuperBody Clinics being unable to provide services or products to you.
SuperBody Clinics will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.
Use and Disclosure of Personal Information
We do not disclose, sell or trade any personally identifiable information to any third party without your permission. SuperBody Clinics will use and disclose your personal information for the purpose of our business as a retailer or other purposes related to that purpose such as marketing and where you consent to such disclosure.
Site visit information
When you visit our website, we and/or our contractors collect general information about your visit which may include your server address, the date and time of your visit, the pages you accessed, the information you downloaded and the type of Internet browser you used. We and/or our contractors may use this information in anonymous, aggregated form, for statistical purposes, to assist us in improving the quality and usability of our website. Our service provider makes a record of your visit to our Web site and logs information from your browser including your IP address the date and time of your visit, the pages accessed, documents downloaded and the type of browser used. This is done as a fraud prevention measure, to enable us to evaluate our Web site usage and improve our online service.
Use of Tracking Technologies
Links to third party websites
Users may find advertising or other content on our Site that link to the sites and services of our partners, suppliers, advertisers, sponsors, licencors and other third parties. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. In addition, these sites or services, including their content and links, may be constantly changing. These sites and services may have their own privacy policies and customer service policies. Browsing and interaction on any other website, including websites which have a link to our Site, is subject to that website’s own terms and policies.
Quality and Security of your Personal Information
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
If you are not satisfied with the result of your complaint to us, you can refer your complaint to:
Office of the Australian Information Commissioner
Phone: 1300 363 992
Post: GPO Box 5218, Sydney NSW 2001
Online Form: www.oaic.gov.au (Privacy Complaint Form).