Troubleshooting

There is less sand flowing thru the SandFal


1. Check for stones or other obstructions in the Reservoir

2. If sand has been lost outside the reservoir you may need to add sand to the reservoir.

3. Verify that the pump is working properly and that there is nothing obstructing the inlet of the pump that would be reducing the flow, such as a dirty inlet sponge or obstruction.

4. Verify there is nothing blocking flow thru either the screen or the bottom exit. Sometimes the waterfall foam can expand to block the exits if not applied carefully. Clean the screen to be sure it is not being blocked.

5. Insure that your reservoir is level. If itis tilting towards the outflow due to a large rock placed on that edge fro example, this may reduce the ability of the sand to flow intot he sand exit properly.

6. There may be sand or other debris that is causing an obstruction. This is not common due to the grate over the bottom of the reservoir which prevents objects from entering the system that are large enough to obstruct it. See How to Clear an Obstruction below.




There is No Sand flowing thru the SandFall


1. Verify that the pump is working properly and that there is nothing obstructing the inlet of the pump that would be reducing the flow, such as a dirty inlet sponge or obstruction. 2. Stir the sand up a bit with tweezers or something similar. This can help get it flowing and may sometimes be needed to start the SandFall. 3. Verify there is enough sand in the reservoir. If you can see the holes of the grates clearly then there is probably not enough sand. 4. Verify there is not too much sand. Sometimes you can over fill the sand reservoir and the sand sticks enough to itself that the system cannot get started. This is uncommon, but If you think this might be the cause, try removing some sand and stirring what is left to start the fall. 5. Insure that your reservoir is level. If itis tilting towards the outflow due to a large rock placed on that edge fro example, this may reduce the ability of the sand to flow intot he sand exit properly. 6. If nothing else has worked See How to Clear an Obstruction below.




Sand is coming thru the Black Screen


1. Insure that the screen is assembled all the way down and there is nothing obstructing it from closing. 2. The screen is designed to work with either PetSmart TopFin® white sand or PetCo Imaginarium® white sand. This sand is fairly consistent and has a particle size of about 1 mm, with few particles of smaller sizes. Our experience is that this sand will only occasionally have a particle that gets thru the screen. If you are using another brand of sand it may have particles that are too small. 3. Over time the Screen may wear and need to be replaced.




My Water is Cloudy


Your filter should clear this up if given time. To speed the process you can either do water changes or use a water clarifier.




I have tried everythgin else, How do I Clear an Obstruction


Place the Black Plug that was supplied with your kit over the grate in the reservoir. This will force all the water from the pump to go thru the flex tube and hopefully clear any obstruction. The most common obstruction is sand. Sometimes when you turn the pump on and off, the sand can accumulate in the flex hose and cause an obstruction. Depending on how much sand this may not work. There may also be some other debris, such as snails. If that did not work, then remove the screen and place a hose down the tube. The ID of the hose is one inch, so a hose with less than 1/2" OD shoudl work fine. Now start a gravity syphon to remove sand and other debris from the flex hose.





AquaVista Aquatics LLC

Doylestown, pa  USA

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215-489-0380