Troubleshooting

There is less sand flowing thru the SandFall


We have had very few issues to date with the Haifoss SandFall not working, but we will add to these general issues as they arise.

1. Check for stones,snails, or other obstructions in the Reservoir

2. If too much sand has been lost outside the reservoir you may need to add sand to the reservoir.

3. Verify the pump has power

4. Clean the Prefilter. See the installation instructions for cleaning the prefilter.

5. If it has been over six months since you cleaned the pump, it is possible, but unlikely, that thsi is reducing your flow enough to reduce your sandflow. See the installation instructions for cleaning the pump.

6. There may be sand,substrate, or other debris that is causing an obstruction inside the system. This is not common due to the grate over the bottom of the reservoir which prevents objects from entering the system that are large enough to obstruct it. If you believe this is the cause of your problem please contact us for support at support@aquavistaaquatics.com.




There is No Sand flowing thru the SandFall


We have had very few issues to date with the Haifoss SandFall not working, but we will add to these general issues as they arise. 1. Check for stones,snails, or other obstructions in the Reservoir. 2. Stir the sand in the reservoir. This can sometimes create flow and indicates there is not enough sand. If too much sand has been lost outside the reservoir you may need to add sand to the reservoir. 3. Verify the pump has power 4. Clean the Prefilter. See the installation instructions for cleaning the prefilter. 5. If it has been over six months since you cleaned the pump, it is possible, but unlikely, that this is reducing your flow enough to stop circulation. See the installation instructions for cleaning the pump. 6. Verify there is not too much sand. Sometimes you can over fill the sand reservoir and the sand sticks enough to itself that the system cannot get started. This is uncommon, but If you think this might be the cause, try removing some sand and stirring what is left to start the fall. 7. There may be sand,substrate, or other debris that is causing an obstruction inside the system. This is not common due to the grate over the bottom of the reservoir which prevents objects from entering the system that are large enough to obstruct it. If you believe this is the cause of your problem please contact us for support at support@aquavistaaquatics.com.




My Water is Cloudy


Your filter should clear this up if given time. To speed the process you can either do water changes or use a water clarifier. See our list of accessories located under the Haifoss Product Page





AquaVista Aquatics LLC

Doylestown, pa  USA

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215-489-0380